Our 48-hour re-clean guarantee

What the guarantee covers

If a property manager or inventory clerk identifies cleaning we missed within the agreed end-of-tenancy scope, we arrange to return within 48 hours to put it right free of charge, with access confirmed.

How to request a re-clean

1. Contact us with the property address and date of the clean.
2. Describe the missed area and share the relevant inspection notes or photographs.
3. We review it against the agreed scope and arrange access for the return visit.

Email a re-clean request

Cleaning and property condition

Cleaning cannot repair damage, replace worn surfaces or determine a tenancy deposit decision. Work outside the original scope and cleaning needed after subsequent building work or use of the property are assessed separately.

Before booking

We confirm the scope, access arrangements and guarantee with your quote. For a time-sensitive inspection, tell us the date when you book.